In this research, e-governance is understood as the overall organization of public management in order to improve administrative functions of public administration and participatory communication with citizens through the strategic use of information and communication technologies (ICT), and not only as the use of ICT in administrative processes.

The report represents a response to the alarming lack of insight in the development of local e-governance in BiH, especially considering that an extremely important part of the interaction between government and citizens takes place at this level, as well as decision-making that influences the everyday life of citizens. The results show that current progress is limited mainly to the improvement of the basic administrative functions of local governance, and that BiH is significantly behind world and regional trends. In a series of obstacles for further development of e-governance, the report especially points towards a worrying lack of strategic approach, lack of coordination, ambiguous jurisdictions and an incomplete legal framework.

The report also provides an overview of various aspect of e-governance development at the local level in BiH, including an analysis of local governments’ web pages and offers a number of recommendations for the improvement of the current situation in this field.

The authors of the report are: Fuad Ćurčić, Vedad Silajdžić, Mirna Jusić and Sanela Hodžić.
The report’s editors are: Tarik Jusić, Sanela Hodžić and Fuad Ćurčić.

The report is a result of the project “The Development of Local E-Governance in Bosnia and Herzegovina”, supported by the Open Society Fund Bosnia and Herzegovina.

The report in English language is available HERE.