4.5.1 Digitalization of Broadcasting

 

While the rest of Europe officially switched to digital terrestrial broadcasting by 2015, BiH still emits an analogue signal, due mainly to a complicated bureaucratic apparatus and a lack of prioritization of the issue. In 2015 the CRA received the first requests to halt the broadcasting of local television stations whose analog signal was disturbing the digital signals of neighboring countries. It is estimated that around 40% of households in Bosnia do not have access to cable TV,[180] and that the delay in digitalization means that soon they could lose any TV signal.

The digitalization process was introduced in Bosnia in 2006 with the establishment of the DTT Forum, an expert body on digital transmission.[181] The Forum was given the task of preparing a national strategy for the introduction of DTT standards in BiH, forwarding it to competent state institutions for adoption,[182] and informing the broader public about the process. Although the Strategy on Digital Switch-Over was adopted in 2009 and the first deadline for transition to a digital signal was set to 2011, the implementation has been delayed for years.[183] After several failed public tenders for procuring the needed equipment, it was only in 2014 that a company was finally selected to complete the first phase of installation of the new equipment in three major cities (Sarajevo, Banja Luka and Mostar). This was completed in 2016, at a cost of around €3.5 million. It connected five informative-technical centers in the system of digital connections and transmitters for digital signal coverage in these cities.[184] 

The launch of the digital signal has been characterized by stops and starts.  In the summer of 2016, it was announced that the digital signal would finally be launched.[185] However, a few days after the announcement, RTRS announced that they were not ready to launch their signal at the same time as Sarajevo and Mostar – the public were not given the details of this cancellation. The first phase of installation was completed at end of October with a digital test signal,[186] and a call for tenders for the second phase was put out in March of 2017. The second phase involves the procurement, installation, and testing of equipment that would digitalize more hubs in BiH and connect the country with its neighbors – the job is meant to be finished by early 2018.[187]

 

Apart from a complicated bureaucratic procedure in regard to procurement, structural problems built into BiH’s PSB system also slowed digitalization significantly. Legally, BiH’s digital transmitting equipment ought to be in the possession or in the control of the joint Corporation, but since the Corporation was never established, there is no dedicated body in charge of the entire process. Equipment was thus in the possession of each broadcaster,[188] which fragmented and further complicated the process, as we mentioned in the episode where RTRS attempted to set up a digital signal on its own.

 

Some of our interlocutors blamed obstructions by the ruling political elite for forcing a potentially good project to fail. Emir Vajzović, general secretary of the DTT Forum, believed that the process could have been completed years ago “if just one minister was eager to push for it.”[189] Vajzović resigned from his post in 2009, saying that despite a good Action Plan from the DTT, obstructions began to arise from the political and bureaucratic sectors. He guessed that the failure of the process was the result of a lack of attention by politicians on the importance of digitalization, as well as a lack of accountability by the elected leaders to the public,[190] who were the biggest losers of the process’s failure. The institutionalized lack of accountability to the public arguably created an atmosphere in which the political benefits of digitalization were never clearly articulated or pushed for by ruling politicians. In sum, the failure of digitalization was the collateral damage of dysfunctional public institutions.

 

Digital switchover also requires digital receivers, different production equipment, and an entirely new approach to programming. It also requires a totally different approach in production and TV programming – including on-demand TV material, providing new ways for the public to tune in, etc.; According to Željka Lekić, “establishing a digital signal while using obsolete TV production equipment doesn’t make sense, and must change.”[191] Nevertheless, BHT and FTV continue to use outdated equipment, while RTRS, which was created and developed in the 90s, will likely adapt more easily in a technical sense, though adjusting editorial policy to new, modern technologies will be a longer process.

 

 4.5.2 New Media and Modernization

 

The struggles of BiH’s public broadcasters to adapt to digital media mirror the experience of PSBs in Western Europe. A 2016 Reuters Institute report highlighted that the three key issues facing PSBs were the internal restructuring of PSBs themselves, adapting to mobile platforms, and using social media more effectively.[192] However, though BiH faces these struggles as well, there is far less attention paid to this topic and no public discussion of the shift to ‘public service media’. Hence, PSBs in BIH still rely on an idea of a traditional public and use traditional channels in order to communicate with them. The focus on delayed digitalization has arguably distracted PSBs from questions of modernization in the domain of production, internal re-structuration and introduction of new forms of governance, use of a variety of new communication channels (including social media), introduction of new services, and online presence in general. These challenges are absent from debates about PSB in BiH, although they are crucial for the sustainability of PSB in the modern age as well as for the maintenance of their legitimacy as public institutions.

The cumbersome and dysfunctional PSBs in BiH are inadequately prepared to face production challenges in the digital age. Only RTRS has begun the construction of a digital studio, while the other two broadcasters have managed to make small adjustments over the years. As a consequence, the trend of mixed newsrooms, which blur the distinction between media such as radio, TV, and online content, has not begun in Bosnia. Additionally, public broadcasters in Bosnia still employ too many people, especially in production and administrative departments, which makes efficient digital production unlikely. BHRT employs over 870 people, including 353 in production, 108 in different administrative positions, and 62working for the management.[193] At the same time, only about 7 people are employed in BHRT’s web department, which points to a lack of understanding of the importance of this medium as well as a general lack of funding to devote to it.[194] In contrast, commercial and private media appear to have devoted significantly more resources to new media and integrated newsrooms, which has led to a larger following online and on social networks.  No such strategy to move towards this model exists in the PSBs today.

All three broadcasters have only started investing in their online presence, although their websites are ranked quite low in BiH, in terms of reported audience. BHRT has continuous online streaming of its TV programs; RTRS offers an entire archive of primetime news starting from March 2009 onwards as well as live-streaming of its news program,[195] while RTVFBiH launched a news portal called federalna.ba in 2011, which provides content that differs from that on TV, along with their main web page. According to analytics tool Alexa.com, as of July 2016, the top 10 visited websites in BiH do not include any of the three public broadcasters. In the top ten were social networks, and the only two websites offering informative content were the local privately owned portal Klix.ba (ranked 6th) and the regional Aljazeera office (10th). Also prevalent were the Serbian Blic.rs (15th) and Kurir.rs (21st) and Croatian Jutarnj.hr (20th). In contrast, the PSB websites were ranked as follows: RTRS 178th, Federalna.ba 708th, RTVFBiH 955th, and BHRT 1024th.

Part of this low ranking can be ascribed to the fact that these websites are of low quality. While content as such is accessible on the site, there are no multimedia options and a lack of varied audiovisual content, even low-cost content such as podcasts, phone apps and the like. They are also minimally interactive:  BHRT’s website does not have a comment function, and while RTVFBiH and RTRS do provide the possibility to comment, they are moderated and most comment sections are empty. There is no way for citizens to participate in the work of the PSBs or engage in a two-way flow of information. Also, the PSBs do not offer on-demand programs, which are in increased demand in the media market.[196]

The stalled nature of this conversation makes it less likely that the PSBs will adapt successfully to the new digital environment. A 2016 Reuters institute study identified four external conditions and two internal conditions for PSBs to perform well in a digital environment. They included operation in technologically advanced media markets, high levels of public funding, integration across all media platforms, and insulation from direct political influence.[197] The two internal conditions are “a pro-digital culture where new media are seen as opportunities rather than as threats” and “senior editorial leaders who have clearly and publicly underlined the need to continually change the organization to adapt to a changing media environment.”[198] In the context of BiH, it is evident that none of these conditions are present, mainly due to external limitations and internal stagnation – something which points to a troubling future for the PSBs in the digital era.